Very often the first contact that a potential customer has with your business may be a telephone call.

By using a mystery telephone service you can monitor service standards for bookings, general enquiries and sales.

Our service can be linked to your marketing, assessing whether the caller’s details are recorded accurately, promotional information sent out promptly, etc. etc.

This service can be run as a “stand alone” programme or as an “add on” to our mystery visiting service.

In addition to written reports, we can supply recordings of the calls which are invaluable tools for training purposes.