Acumen has nearly 20 years experience in measuring the total leisure experience:

• We are founded and run by industry professionals
• We are the only UK mystery visiting company to have worked with the UK dining and leisure industry for more than a decade.
• We have a real understanding of the leisure industry and the licensed trade
• We have impressive track record of delivering real business benefits.

We believe our combination of experience and industry knowledge makes us unbeatable.

Committed to delivering

We commit to giving you outstanding levels of service and attention to detail. Our key account managers and their team genuinely care about your business and will always go that “extra mile” for you.

Our UK-based team of professionals is “small enough to care – big enough to achieve”.

Reports you can trust

We want you to have absolute confidence in our reports. That’s why all our visitors are employed directly by us, and why we quality check every report for inconsistencies or discrepancies before it reaches you.

The bottom line

Acumen offers a comprehensive measure of your business performance in terms of customer satisfaction